What a awesome company! I was really worried about sending my treasured VHS tapes filled with memories of my now grow children, in their baby years. I researched Southtree, and called a representative put my mind at ease that they would update me along they way. I was beyond impressed. They emailed me when they received my tapes, sent a message when the transfer process was starting and sent another email when my new CDs were in the mail! The price was very reasonable and they run good specials constantly. I am sending in my third batch with a great discount from Southtree for being a valuable customer. Keep up the good work!