Rob M.

I wish I had looked into bestcanvas more before I ordered

1) The day my order was supposed to be shipped I logged on to find that, although there was a FedEx pick-up number, it had not actually been picked up. I called customer service, but got no answer. When I sent an e-mail, I got the following reply:

"We apologize for the delayed response to your email. We have been experiencing some internet and phone difficulties due to our moving of warehouses. Thank you for your purchase on our website. Unfortunately at this time we have a couple high volume orders and we are doing our best to make sure everyone's order gets shipped out asap. You received a FedEx tracking number in preparation of your order getting sent out. Your order will be picked up Monday if you wish to continue. You will then be able to use the tracking number. We apologize for the inconvenience and appreciate your patience." Judging from the other reviews, they must be moving the warehouse often.

2) When it finally arrived it was very poorly put together:

A) The colors are supposed to be "stretched" over the side of the canvas. This was only appropriately done on the top edge. On the left edge it was only done correctly on the top and bottom third, and in the middle left blank white. On the bottom edge the left third is done correctly, but the middle and right third have an inappropriate orange and blue color. Along the right side edge the "stretching" was not done at all and left completely white.

B) The canvas was also mounted crooked on the frame. This would not be as obvious except for the fact they left the entire right side edge white (see above) and that leaves a diagonal white line along the right of the front of the canvas when looked at from straight on.

They have a "100% satisfaction money back guarantee," but it does not cover the cost of shipping to me ($14.90) or the cost for me to ship this unusable junk back to them (which I assume will be about the same). This means they would send me $54.90 back on something that will have a total cost of around $85 for me.

I am going to contact my credit card company first to see if I can cease any payment, and then see if bestcanvas will act on the guarantee.

On the credit card the company billing is listed as www.meinbild.dekoelndeu. It is in Germany and they also added a $2.09 fee as a foreign transaction fee that was never mentioned.