I have had bad experiences with them too that's why clinicians as a group should ignore healthgrades. Instead we can create our own community where we can respond to reviews and update our own listing page. Healthgrades has a LOT of inaccurate information so we should start using a site like www.Guide.MD where on guide.md we can actually control or listing and answer patients and let them make free online appointments and post or own hours, office address and phone number and even put pictures of your practice up all at zero cost.