Robin P.

I want to express my absolute disgust towards the customer service department of Match.com. Users beware - if you do not take your account off of auto-renewal for billing, you will be charged and denied a refund. I called a few days after I discovered a new charge on my card because I never got a notification that my account was about to expire and apparently they put you on auto-billing when you first sign up for 'convenience so there are no lapses in service', which is really their sneaky tactic of charging you since they know not many people read fine print or will bother to change it. I spoke to three different account representatives, including someone at their corporate office and they were unwilling to help me in any regard. All they tell you is 'unfortunately, there's nothing we can do' like they are reading off of a script. What they are really saying is that, 'I am not going to put any effort into helping you fix this situation because you are not important to me'. This is the most frustrating experience I have ever had with a company, let alone a company that acts like they care about your personal happiness.

Then they sent me a customer service survey, which expires after 3 days, so now I am no longer able to give my feedback because that window has passed, so instead I'll publicly let people know how I feel. They also have horrible customer service hours (I live on the west coast) so they are closed by the time I get off work, and now they've even cancelled my account so that I am not able to use it - but they're keeping my money! If they are not going to refund my money, then they do not have the right to cancel my account.

This is an absolute scam, and they are crooks who need to be stopped. I have seriously never felt so disrespected and appalled at how heartless a corporation can be. You can bet I will be sharing my story with everyone I know and who will listen, because as a professional who has worked in customer service, marketing, and management - I know this is not how you do business or retain customers, and I do not want to see anyone else treated this way in the future.