Ree N.

Everything is done by email, no phone customer support! You have to have a degree in design and website creation to list a legitimate store, then when you delete your account, THEY will not remove the outdated CACHE and Google can't touch it, because Esty is he 3rd party that has to remove the cache.
Also, they start charging your credit card immediately even before your store is created and capturing orders.
THEY WON'T RESPOSND TO ANY EMAILS TO HELP REMOVE THEIR OUTDATED CACHES', SUCH A $#*! $#*! COMPANY!

Many don't know that the support team is primarily based in San Francisco. They're very rude as goes with the city dynamics and since they hide behind a computer, they think they can get away with treating customers like $#*!. I threatened to contact the VC backing company if they continued to be nasty to me, so they calmed down a bit. There's some long term support guys who REALLY need to get another job since they're so miserable helping customers. 1 out of 5 technical questions are answered correctly and they blame you for not knowing the answer, but it's the crappy software that's the problem. I refuse to take their abuse anymore and I hop others stand up to them.

PLEASE do not use these services on Thumbtack. I was horribly ripped off by $400.00 dollars and the Supervisor of Customer Service at Thumbtack would not advocate to try and get at least half of my money back. The contractors who BID for the jobs pay Thumbtack, so there's money in their accounts.
I had to have another photographer and a photo shop hire, re-do the images plus I had to pay nearly $600.00
I'll NEVER use anyone on Thumbtack, it's a royal SCAM, no better than CRAIGSLIST, maybe worse since they have a customer service team that won't help you against these fraudulent contractors.