Hotels.com won't let you post honest reviews of hotels if they are negative. We recently stayed in a hotel that had blood on the comforter and were moved to another room. The 2nd room had dark human hairs all over the pillows. Hotels.com refused to post two attempts to report this honest account of our experience (there was no swearing, no posting of pricing info, no websites...)--I abided by their posting rules. This makes me HIGHLY suspect and distrustful of any hotels.com review. I will not be using hotels.com to book hotels in the future because I can't trust their reviews!