Robert T.

I discovered I had been charged $95.40 from MyLife today. All I've ever done was look at the site and filled out their required information to do so. So, I called the 888 number and spoke to Sherill. Poor English and probably not here in the U.S. After listening to her for a few minutes and understanding about 1/3 of what she was saying, I stopped her and demanded the charge be reversed. She continued, telling me that I could cancel after the year is over and there would be no further charges. Not acceptable. I finally had to ask her to listen carefully to me for a moment and once again demanded that the charge be reversed. Sherill then said she would place me on hold and asked me to 'hold on.' Only a few moments passed when she came back on, saying that she could modify my charge, stop any further renewal (which I never had before!) and charge for only a month, then reimburse me for $79.45. I asked her why I would want a month of service when I didn't want it at all! Sherill said that was all she could do. So, after NOT authorizing a charge with MyLife, they keep $15.05 for something I don't want. Absurd. DO NOT deal with MyLIfe unless you want them to control your money. I was told an e-mail would be sent to me outlining everything. We'll see.