Robert S.

I accidentally selected the wrong day for my movie choice. As soon as I got the confirmation number I realized my error and contacted Fandango immediately. All I wanted was to switch the tickets to the following day (as I had originally planned) but, despite the fact that I was talking to a person at Fandango within five minutes of my purchase, they would do nothing for me since the movie for which I had purchased the tickets was starting in less than 90 minutes. The CSR would not put the supervisor on the phone saying that they were "not available now". I called her bluff and said I would wait. After five minutes on hold she came back and said the supervisor would not be available (basically forever) and hung up on me. The supervisor (who was too busy to get on the phone) then emailed me 20 minutes later to notify me that they were not going to do anything for me. I will never use them again. Regal Cinema, where the tickets were purchased, made it right so I will buy my tickets from them directly from now on. Fandango is a bunch of thieving scammers with horrible customer service.