Roberto C.

BE CAREFUL WHAT YOU BUY IN THIS SITE. BEFORE YOU
BUY ANYTHING, PLEASE READ BELOW WHAT HAPPENED TO ME. II IS NOT ONLY ABOUT THE LOST MONEY BUT
HOW THEY TREAT THE COMPLAINS.

Product:
> *******mw green pen laser pen green fireclays games lifebelts pen belt buckle (Order No: **************) (05/02/2014)

Seller:
> zihe shi

Buyer:
> The laser pointer does not deliver the power (******* mW) as claimed by the
> seller. I tried to burn a match, as shown in the photo of the site, but
> nothing happens. I even tried to burn my own hand and again nothing happens.

Seller:
> it don't have question, it focusable can burn black match, hope u know, thank u

Administrator of the Site:
> Dear <Roberto Chan>,
>
> Thank you for contacting Alibaba. This is Frida from AliExpress Case Management
> Team. Regarding your order<**************>, I am sorry that you didn't get an
> amicable solution from seller. We will try our best to provide you any support.
>
> Meanwhile, please kindly understand that our mediation is on the basis that you
> provided enough evidence for your claim. As the picture can't prove the power
> of the pointer, to support your claim, please provide videos that you test
> the item with professional device as evidence within 3 calendar days.
>
> You can click here to learn more about how to provide valid evidence:
> http://help.aliexpress.com/Gathering_evidence.html. If your evidence (such as
> video) is large than 2MB, you can upload it to Mediafire
> (http://www.mediafire.com/) and provide the link to us.
>
> If you have settled the dispute with seller, please response in the complaint
> centre so that we can be informed and follow this dispute according to the
> settlement.
>
> Please kindly note that fail to response or provide required evidence before
> the deadline, your dispute will not be supported and the payment will be
> released to the seller accordingly.
>
> Your understanding and cooperation will be appreciated.
>
> Best regards,
> Frida
> AliExpress Case Management Team

Buyer:
> Dear Frida,
> You said that the pictures can't prove the power of the pointer and I should
> provide videos that I tested the item with professional device as evidence.
> Unfortunately, I do not have a professional laboratory to test the power of
> lasers. I am a simple consumer that has bought a laser pointer with an
> allegedly light power. If your help to solve this complaint it is simply say
> that I need to prove it using devices that only professional laboratories
> have, then I have to conclude that this site is a trap and using of bad faith
> sells any defective products.
> Yours sincerely,
> Roberto Chan

Final Decision of the Administrator after about two months
(28/04/2014):
> Status of case: Complaint Closed
>
> Result: Full Payment Release
> Reason: The evidence provided via buyer cannot support the claim.
>
> Reminder: Normally seller will receive the payment within 5 days.
>
> AliExpress: Your dispute order has been closed