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robert m.

Contributor Level

Total Points
83

1 Review by robert

  • GolfNow

9/16/14

Very disappointed with treatment I received after being a longtime customer! Last week I booked my weekly tee time but then had to make a change. I called customer service to say I wanted a different time at same course. I was put on hold for a longtime while the customer service person called the course. He then told me he couldn't book the other time because the course wasn't answering their phone. He told me he would cancel my first reservation then would continue to call the course and try to book the other time. He said he would call me by 5pm. He never called. Now I find out that he never cancelled my first reservation as he said he would. When I called and spoke to a Golf now supervisor she told me sorry, but its not their fault and there is now way I can receive my $107 refund. When I pointed out that I was told it would be cancelled and that I am a longtime customer her response was "one thing has nothing to do with another." Not very good customer service after all!

Tip for consumers:
do not pay for anything in advance! If something goes wrong with the reservation you're screwed!

Service
Value

robert Has Earned 3 Votes

Robert M.'s review of GolfNow earned 3 Very Helpful votes

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