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Robert M.

Contributor Level

Total Points
81

1 Review by Robert

  • Everbuying.net

4/8/14

They shipped me a defective phone, asked me to take it to a local shop to have it fixed, then when I shipped it back asking for a refund, they responded: "If you want a refund, we need to minus the shipping cost and the related restoring fee arrcoding to our company return policy, because we have paid it to the courier company, we can refund you 85% of the original product price". So I pay for shipping both ways apparently. I opened a dispute with paypal.

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everbuying e. – Everbuying.net Rep

Dear Robert M.,

Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience or frustration that your experience has caused you.
As you have return the defective item, we can resend you a new one or refund you the price of the defective item. But normally we cannot refund the shipping fee as it was paid to the shipping company and cannmot get back. We sincerely sorry for the inconvenience. We have sent you a new message, we would appreciate if you could keep contact with us, we would glad to help you to fix the problem. Thank you very much for your cooperation and understanding.

Kindly
Everbuying Customer Service Manager

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