Robert J.’s Reviews of Booking.com & more

Robert's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

108

Contributor Level

Total Points

Hotels

“Just booked a Hotel through booking.com and was told...”

8/23/14

Just booked a Hotel through booking.com and was told I would be paying in the local currency (EURO).
However I was billed in my own currency and was charged an extra 3%, on top of the quoted price, due to their made up exchange rate. Nice

After eight emails to customer services explaining the issue I gave up, My credit card company are investigating it for me.

Comments (0)
490K Views

Helpful (3)

Thank you

Bookingcom T. – Booking.com Rep Over a year old

Hello Robert,

I'm sorry to hear about this and I would like to investigate this issue for you. May I please have your booking confirmation number? Alternatively, please send an email to "customer.web@booking.com" referencing this post.

Regards,
Brian
Booking.com Customer Service Team