Purchased a "New" Lenovo laptop only to find-out it's used! Had the prior owner's information stored on it. It also didn't work well because the speakers were shot and the screen frequently flickered on and off. Woot.com, via email, told me to take the issue to Lenovo rather than accept that they lied, sent a refurbished (and damaged) product, and will not take it back. I threatened to file a BBB complaint and now Woot.com states they will take back the laptop. Everyone having an issue with Woot.com should file a complaint. Woot.com will have to reconcile your issues with the BBB and ultimately you if you do file a complaint.