Robert F.

I purchased a $480 Bruck Lighting Systems lamp from ATG stores. The box looked undamaged, but the lamp had one tiny but important broken attachment part. I called ATG to return for replacement and was told that I have 10 days to return damaged merchandise and that because I had taken two weeks to open the box, it was not eligible for return. I called Bruck Lighting and was informed that they don't deal with end users directly and that I would have to deal with ATG stores. I explained that ATG wouldn't authorize a return and could I just buy the spare part. Bruck told me that they don't carry spare parts for their expensive lamps (because they come from Germany?!), furthermore that they don't warranty product after it has been taken out of the box, and that basically I would have to buy a new one.