robert c.

The stair lift looks good. I just can't get it installed - after I've paid the $500 installation fee!

The first guy backs out on the appointment day (a week ago), saying he's having questions with the company. Now, I'm getting a phone call giving a name to call - but - the caller says, if he doesn't work out - here is a second person to call and he will take care of the installation.

Do I feel safe, concerned, right now - the merchandise (I hope) is top shelf, but the service falls on the floor off the bottom shelf.

I hope to get the $500 back and find my own man (I've already installed the rail on the steps, which, I assume, would be one of the most difficult part and using the most time.