Robert B.

As the holiday season approaches, my schedule is reaching a hectic peak that I know I will never have time to go out shopping for Christmas presents. And I am notorious among family and friends for giving away long delayed Christmas and birthday gifts because of my chaotic workload. This holiday season, between the busy workload due to the end of the financial year and numerous scheduled trips abroad, there is just not enough time to enjoy the family traditions with loved ones, much less to buy Christmas gifts for them. So I made the decision to purchase the gifts online instead from Lazada Philippines.
Because Lazada Philippines has a complete selection of products to meet your needs, as well as those you are giving gifts to, I know I will be able to complete my shopping list with no sweat at all. I had one major concern though: I will be out of the home and, possibly my office, most of the time, so I am not sure I will be available to receive my packages in person. And judging from reviews of other users that I have read, it seemed to me that the courier, in this case LBC, requires that I receive the delivered package in person. I needed an answer to this quick so I decided to make a call to the site's customer service.
The initial menu was very straightforward, I pressed one for general information and was re-directed to a customer service representative. It took all of a minute or two before I heard a live voice on the other end of the line. I was a bit wary at first, because I had also read reviews that said the phone number did not work. But it did, and the customer service representative was courteous enough on greeting me and inquiring of my concern. So I told him my story and posed my question, all the while crossing my fingers that I get a good answer. And I did! His reply was satisfactory: I could authorize another person to receive my package. Before ending the call, he asked me if I had any more concerns, which I had none. I told him not to worry, though, because should I encounter any more problems, I will definitely give them another call, no doubt about that.
So there, my problem was solved in less than 30 minutes and I got the answer I was hoping for. I went ahead and bought a few items from the site, had it delivered to my home where my maid can receive them and now I'm waiting for them to arrive. I'm glad that this year Christmas shopping is going to be worry-free for me. And everyone will be happy, especially my family and friends because they will all be receiving gifts from me right on time.