Roberta P.

Easy to find the style I wanted. Easy to order.

I ordered a satin evening jacket which is very cheap looking and does not fit right. I have spent so much time trying to find out how to return it. I have submitted 3 so-called tickets, had online chats, and sent multiple emails, along with photographs that they insisted on. The final straw was the email I received this morning. They sent me detailed directions for how to take multiple measurements of the jacket. I have filed a complaint with the FTC but am pretty much resigned to accepting the loss. I am just so angry but cannot waste any more time trying to resolve this. Seems like that's their strategy and they have succeeded.