This is the first time I ordered anything from Wayfair. What a great experience. The first box was delivered by fedex. The box was damaged along with the item in the box. I called Wayfair and explained the situation. No questions what so ever. She sent another one and said just throw the other one away or try to fix it if I wanted and keep it. I will recommend this company to all my friends. By the way, the product I ordered was Redmon Chelsea Apartment Hamper. It is for a 10 year old girl. Small but very cute. Thanks Wayfair. Roberta