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My mother lost her green card because of their mistake. I have a letter from USPS accepting the error on their part. The green card was not delivered to the valid forwarding address on file. They wont even refund the cost even though all evidence was sent to them. I do not know how this can be resolved as the customer service is terrible with them.
They billed me twice after I contacted them to refund the money. I have never ordered anything online in the prior 2 months since they started deducting money from my account. I do not know how they got hold of my credit card account. I have been fighting with them for 3 months and they refuse to refund the full amount they owe me. This is a big scam.
- RN
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Hi R N.
I do apologize for any inconvenience you have been caused, and I would like to resolve this issue for you.
Please contact me at customerservice@freeshipping.com ATTN: Alice and I will be happy to refund the additional charges and answer any questions you may have regarding how and when the account was created.
Thank you,
Alice
Freeshipping.com Customer Service