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rlor e.

Contributor Level

Total Points
84

1 Review by rlor

  • Barnes & Noble

12/26/13

The WORST online purchasing experience that I have EVER had

All kind of book sales on Thanksgiving weekend. I bought from Barnes&Noble,
>Got confirmation of order,
>found out it was from 3rd party seller,
>tried to cancel, but was told it was too late to cancel, so i did not purchase from
Another merchant on that weekend because i did not want to end up with two
Copies as a gift for my niece, despite that there were great sales going on with free shipping.

>tried contacting 3rd party seller a couple times with no response.

>contacted B&N twice to get status, with no satisfaction, and the 2nd time
B&N pointed me to another party that they said was responsible for 3rd party
Vendors.

>when i contacted that party, i was told they are only responsible for 3rd
Party hardcopy magazine sellers, so sent me back to B&N

> Then, 1 day before Christmas, Barnes & Noble cancelled my order and I had no present for my niece.

>Had to go out in all the holiday traffic and crowds to buy at my local bricks and mortar bookstore, at full price plus pay local sales taxes.

Will never buy from them again.

rlor Has Earned 4 Votes

Rlor E.'s review of Barnes & Noble earned 4 Very Helpful votes

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