RL O.

So I was a "VIP customer" and ordered a couple of items that I did not return within the 30 day policy. I contacted the customer service area to ask if they would please consider making an exception as I wanted to make an exchange rather than a return. The clothes I ordered did not fit AT ALL and I figured I could exchange them for shoes. However, after explaining the situation to the woman who answered my call, she replied that "they're sticking to their policy and 30 days is more than ample time to return the items". Bear in mind that the items I ordered are STILL BEING SOLD so it's not as if they would be stuck with outdated inventory. And what really irritated me was that while they consider that 30 days is more than enough, they have no issue charging my credit card and keeping my money endlessly until I find something I like. Since an exception is not something they are willing to consider, JustFab is not a company I care to continue giving my hard earned money to. So as soon as the woman indicated I was not going to be able to exchange it, I said I wanted to cancel my membership and in her heavy accent she proceeded to inform me of how this cancellation would result in me "losing all the great benefits that a VIP meme we enjoy". Puhlease... If they'd rather lose a member and potential business for not wanting to exchange items, they're not worth my loyalty or money. Don't waste your time with them