They state that they have qualified writers from all industries and professions. If you are looking in a career for; Administration, office, HR, Accounting etc. then maybe. Any specialized career such as Bio, Medical, Health & Safety, transitioning from A distinguished Military career, Emergency Services, not so much. I tried to speak to my writer personally, verbally, to clarify technical terminology, procedures, policies and was sent an email that stated they do not do that. I had to correct fragmented statements, sentences that were confusing (most likely due to lack of experience in filed) and they encouraged me to feel free to overhaul their draft myself (thought that is why I pay them). Drafts of resume were not satisfactory and their response was that "these are the terms of your agreement". I saved all my email correspondence with them, knowing that I will probably need them in the future. Their last communication was to put resume out-there and see responses. Nothing as of yet. (I am a experienced and award winning professional with over 18 years within a specialized field, looking to transition). Was hoping for a professional service were I could polish up where need be within resume. I am sure that their writers most likely work from home and so phone conversations are non-existent. Bottom line, if your new to the job market and need a formal resume, that looks good, and properly formatted, then go with the least expensive route. I would not use them again or refer them.