Riya K.'s Profile
Reviewer level: 0
1 Review
5 Votes
5 Very Helpful
0 Funny
0 Fraud Buster
0 Great Find
0 Well Said
0 Comments/Posts
0 Fans
88 Profile Views
0 Firsts to Review
Member since: September 2009
1 Review by Riya
I love how they offer designer items at a discount. However, their customer service is nonexistent and they don't adhere to the shipping schedules promised on their website. I ordered a $200 handbag which did not ship until a month after my credit card was charged, despite their FAQ, which says "[w]e may take up to 10 business days from the close of a sale to ship... Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends." No one responded to my repeated emails, and the customer service phone number goes straight to a machine. I finally got the bag, but it was the end of the season, I already purchased another bag at a retail store, I was really frustrated with ideeli.com, and I had almost filed a complaint with the BBB.
Riya does not have any fans.
Riya is not following any users.
Jason F. [Ideeli.com Rep] Hi Riya: I apologize about your earlier experience. We no longer charge until your item ships, check out our new shipping guidelines ( http://idee.li/shippol ), and contact us at support@ideeli.com if you have any further questions. I hope this helps, and thanks for the feedback.
Jason Faria
Customer Service Manager
ideeli, Inc.