I thought this site was awesome, UNTIL, I had to return an oder. Finally had to callmy credit card company and disput the charge. Thank goodnes I am an excellent credit card customer and Mastercard values its customers not like ideeli. I ordered two dresses, didnt like them, got a return label, sent them back. Got an email stating one dress was credited. After many many LIVE CHATs ( because there is no phone number) I still cant get a credit. They say only one item was in the box. No one wil cal and i gt a canned response every live chat. Never agaain. WARNING! If a site does not have a live customer suuport number where you can place orders and talkto a human do not use them. And do not order anything that you ar enot certain you will keep!
Hi Rita,
I'm so sorry to hear this and apologize for the inconvenience you experienced. I'd like to personally look into the incident you've referenced to see what occurred. Can you please send me a private message with the order and return details? Again, I'm very sorry and I look forward to resolving this for you.
Best,
Jason Faria
Sr. Manager Customer Service