Absolutely horrible customer service. Cheap prices but not worth the headache. You cannot reach someone on live chat 24/7 like the website says, which is the same as sending an email because they will have to get back to you via email at a later date/time. You cannot return an item until you get a return authorization number that you can only get when you finally reach someone on phone (very difficult) or via email. Even then you may not get an answer to your initial request. You cannot even reach someone via phone most times during their stated business hours. Nomorerack.com deletes most of their bad reviews so its not accurate. Cheap prices but not worth the headache. When they mess up, such as when they have a problem with a vendor they either wont notify the customer in a timely manner (weeks later) and they may eventually refund your money but not even issue a credit or anything extra for your product (hopefully not a gift) never being delivered. Many items are marked "final sale" so if they arrive with a problem you are stuck with them and they wont issue a refund. There were issues with 3 out of 4 orders I placed with them so I would never recommend this site.
Hi Ri T.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.