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I have to say, pretty poor experience. My package was "delivered" when it was not actually delivered, and the response from customer service was to contact the USPS 800 number and give them my tracking number. Great. So someone in some call center nowhere nearby will tell me it was delivered, just like the notification says... even though it wasn't ($75 dollars later...). Pretty poor. Probably going to cancel my membership.
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Hi Rick,
My sincere apologies for any inconvenience you've experienced. I certainly understand your frustration with regard to locating your package. Would you be so kind as to private message me the order number? I'll personally look into it and investigate the delivery status.
Best,
Jason Faria
Sr. Manager Customer Service