Rick K.’s Reviews of BeenVerified & more

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BeenVerified

Background Check

“Initial introduction to site did not seem to reach...”

10/9/14

Initial introduction to site did not seem to reach background data desired, so deleted search. Next day got a "Special 5-Day Offer" for just $1.00 to get the report I had searched - paid by credit card and got marginal report with much missing information with which I was already familiar. There are two check the boxes for age, and to get on-going subscription AUTOMATICALLY on charge card IF YOU DO NOT SPECIFICALLY CANCEL THE $1.00 TRIAL. Did not check any boxes, and still got billed full subscription - NOT JUST A RIP OFF... A COMPLETE TOTAL FRAUDULENT SCAM!

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Thank you

Carla S. – BeenVerified Rep Over a year old

Hi Rick,

We certainly apologize for any trouble you had with the service. It sounds like you signed up for our 5-day trial. We do let you know on the sign-up page that after the end of the trial time you will go into a $25.47 monthly subscription to run unlimited reports, but you have the option to cancel before then if you don't wish to continue with a paid subscription.

I believe I may have located your account and it looks like you were able to speak with customer service on 10/9 and we canceled your account and refunded the subscription charge as you requested. You should have received email confirmation of the cancellation and the refund.

If you did not receive this confirmation, or this issue wasn't resolved for you, please contact us at support@beenverified.com or at 888-579-5910 so we can provide assistance.

Best,
Carla
BeenVerified Customer Care