Ricki B.

I cannot believe how terrible the free wedding website is. Every single time we try and update information it doesn't save it, the site collapses or weird things don't work - today, the delete key won't work. It takes them weeks to answer emails. Their employees don't seem to speak English - which means there are a lot of misunderstandings, that play themselves out over months. And they will make parts of your information publicly available.

It is also ugly in a weird way. On some pages, for example, when you insert a link to a website, a separate link box will appear that your guests can click on. But then, randomly, on some pages when you insert a web address to link to, it will just include the whole clunky awful looking address in the text. And that's if you can get the information to save at all.

But this is not the worst of it. They misinterpreted an email of mine and deleted our entire account and the website.

I have since set up an account with a different service and can say with certainty that one does not need to tolerate just how bad the Knot's service is. Other sites give the choice, in plain English, up front, whether you want your registry and website findable through search engines. Even when set to 'private' the Knot will list your registry and wedding details publicly. Other sites actually work. And other sites have numbers you can call them on and people who actually answer emails.

I regret having had our invites printed with the Knot wedding website address on it. I cannot recommend strongly enough not using this service! Unless you want your free wedding website to be the single most stressful part of getting married DO NOT sign up for a website with the Knot. There are plenty of other, better, free services.