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Rick A.

Contributor Level

Total Points
84

1 Review by Rick

  • Newegg

2/10/16

I recently purchased an item from Newegg and unfortunately the only way to get the item was through a Newegg Marketplace Seller. After placing the order I realized it was coming from China. I really didn't have much choice since local online retailers were out of stock on this item.

After receiving a tracking number that didn't register on any carrier website I started to inquire. After 10 days elapsed, I started to check the local online retailers again. I purchased the item again from Amazon and had the item, installed it in my computer and all was done. I checked with Newegg and after 14 days my item still hadn't left China.

So far I blame myself for not reading all the fine print about where the item was coming from and I failed to read the incredibly terrible feedback on this seller, posted by Newegg's customers.

After 18 days the item still hasn't reached the US and below this sentence is the seller response to my inquiring email:

Hi Richard
To be honestly, I know it is not working for you so I have refunded you
Full cost.
You said that our Chinese seller can not guarantee the shipping time
Frame, I would say it is true, but you have to know that the shipping
Carriers are doing their best.We cannot ship such a cheap item with
Expensive shipment, can we?
You are not able to stop us crushing the America market, which is a time trend
You Think Big, You get "Big

I have a big issue with the last paragraph. What is the purpose of that inflammatory remark..."YOU ARE NOT ABLE TO STOP US CRUSHING THE AMERICA MARKET".

Worse yet, Newegg removed my marketplace seller review and didn't inform me they were doing so. The review was a cut and paste of the seller's response above... nothing more, nothing less. The review was entitled "I will let the seller review themself".

I did a little research and found out that the founder of Newegg is Chinese and employ many Chinese employees. I do not say this because I have a problem with Chinese people because I don't. I say this because I believe that the seller and maybe even Newegg has a problem with the American people.

I am not asking Newegg for much. I didn't ask for a refund and if I ever receive the item I will probably just keep it as a spare. My only ask of Newegg was going to be to reconsider using a seller that has such awful reviews and that would dare send such a ridiculous response to a NEWEGG customer. There is no way they are going to do anything about this until their bottom line takes a hit because their customers are buying elsewhere. I believe this because they immediately pulled my review and the company's connection to China.

I don't know how others feel about this but I feel hurt by Newegg's lack of concern and insulted by what I view as Face to Face's awkward, anti-American remark.

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Newegg S. – Newegg Rep

Hi Rick,

We appreciate that you've reached out to us, and provided us with this information. We're really quite embarrassed by the seller's response to your questions and concerns of your most recent order. We'd like to further look into this for you with our Marketplace team, so please feel free to email us at wecare@newegg.com with your order number and details.

Thank you,
Julia- Newegg Support

Rick Has Earned 4 Votes

Rick A.'s review of Newegg earned 4 Very Helpful votes

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