I have been a customer of theirs for over 25 years and like them alot. I really enjoy their stores also but I guess they got too comfortable and their online shopping has gotten sloppy, well their shipping anyhow. I placed a fairly large order of fishing supplies. Yesterday UPS came with a fair size box so I thought it was the whole order. Nothing was back ordered so I thought it was all there. NOPE. Just 2 of the 15+ items I ordered. What a waste of shipping. Then they had a note in the huge empty box saying the rest of the order was shipped separately. WHY? It was instock, the box you sent had plenty of room in it. And I noticed they charged my account 3 differnt times for the 1 order I placed. The total was correct adding all the charges up but whats the deal with that? Guess I should look for 2 more boxes coming in.