Richard W.

Super site to buy from! They're staffed by real people who understand it when a problem arises and if it does, they're back to you with a response within 24 hours and the solution is to your satisfaction.
I've only had one problem with an order - which for some reason was returned to them. I contacted them, they investigated, re-shipped it at their expense, and I had it within about 8 days... much faster than what the site indicates which is up to something like 21 days.
Packages always arrive in good shape - unlike some where it looked as if it had been manhandled by a team of ham-handed gorillas.
And, while some people might complain about the shipping charges, have you looked at what other sites charge? How about up to $10 for a carton of smokes? Remember, this is a package coming from overseas, so you can expect it to cost more than if you were shipping something from New York to California. In comparison to what some of the other sites charge, they're charging next to nothing.
This is one site which deserves your repeat business.

I've been a constant user of eBay - both as a seller and buyer and having said that, let's look at why I didn't give them a 4-star rating:
1. EBay is the land of fees. If they can find a way to charge you a fee for it, they will. I'm kind of surprised they don't charge a "log-in" fee for every time you sign in. Maybe they just haven't thought of it yet.
2. If you're selling, don't sell things overseas! The only items I've ever had that have supposedly gotten lost have been items shipped overseas - and I question whether or not they were really lost - and those have all been $50+ items. Hmmmm
3. As a rule, if someone has a low feedback rating (less than 100), it's probably best to steer clear of them for bigger ticket items, but give them a chance - everybody started out with a 0 rating at one time or another. Just order a small items initially and see how they perform. The seller will appreciate it and you might find someone you want to deal with again in the future.

Overall, no real problems with eBay other than the overseas sales and the fees - they really do need to cut down on those!

Did you ever wonder why this site is the No. 1 on-line retailer? It has to be because they make sure the customer is satisfied. You have a problem? Contact them and its taken care of. That also happens to be the only area where you might run into a problem since they outsource their help to some Third World country where the help is apparently reading from a script if you call, and just send you a scripted comment if you write. Sometimes it won't even have a thing to do with your problem! This is the one area Amazon needs to improve upon. Otherwise, I can find items there I can't find elsewhere at a decent price - and always make sure to order at least $25 worth of stuff so I don't get stuck with paying shipping. No complaints about the service - I seem to order at least $100 worth of stuff from them per month. Now... if they'd just quit inundating people with ads for their Kindle - its the first thing you see when you go to the site - enough already!