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Richard W.

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Total Points
112

1 Review by Richard

  • Fabletics

11/9/15

This is an update from my previous review. I was advised to comment after few who suggested that both my daughter and I 'are stupid' for not seeing that VIP membership is included with purchases from this site.

First, the good news: My daughter was unable to get a refund from Fabletics, nor would they agree to cancel her VIP-for-Life membership. However, it appears that the banks here in the UK have been inundated with complaints about this site. As soon as she mentioned 'Fabletics' they understood and both fully refunded her and blocked further attempts by Fabletics to take her money.

Now, to respond to those (possibly Fabletics employees?) who claim that the site makes it clear that VIP membership is clearly stated. Well, when I first went through the site (as a potential new member), the VIP membership was an option though it didn't state that they were to take money regularly. Not selecting this option it was then presented as free with your first purchase! - So I could see why my daughter was fooled. It is true, that if you search the site and read the terms and conditions, it does state that membership costs. However, this is not made clear until you have become a member. Once hooked the site becomes much clearer - I guess this is achieved by cookies? - Suddenly these details are all over the page! Hmmm. If that makes us stupid - I'll take the criticism. Personally, I think we were just not suspicious enough. Because this site was advertised on the TV, we assumed that it maintained reasonable standards.

So, unless you are spending considerable amounts on clothing every month for the rest of your life, and all from this one outlet, you are unlikely to save any money at all by enrolling in this 'VIP Membership' - Try buying without being 'gifted it' does not seem like an option.

My advice, if you have given your bank or card details to this outfit - Contact your bank / card issuer and cancel further payments. Request a refund too, for any months you have been charged but have not made a purchase.

Richard T Weston (author)

Tip for consumers:
Avoid

Service
Value
Shipping
Quality

Richard Has Earned 12 Votes

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