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Richard U.

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Total Points
106

1 Review by Richard

  • DressLily

1/25/15

Placed order nov 2014 and have received nothing have sent multiple emails and have got zero reply. Wish I had read all the negative reviews before I place my order. I would never order or recommend anyone order from this site

Service
Value
Shipping
Returns
Quality
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CustomerService R. – DressLily Rep

Dear Richard U.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Richard Has Earned 6 Votes

Richard U.'s review of DressLily earned 6 Very Helpful votes

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