Richard M.

I purchased a Tankless Water Heater from this company. It exploded two weeks ago. I had the guy who installed look at it but he didn't know what was wrong with it (another jack ***). BTW I never received an invoice, packing slip, or any other type of paperwork for this item except for a poorly written instruction book from the manufacturer (will address them later).

I called the company and they took all of my information. They said that someone from the company would call me. That never happened. I tried to call the manufacturer but all you get is a recording of their customer service hours (from 8am-2pm?).

I called these jokers again today and they said they would call me back at the end of the day with more information. Yeah. Right. Would you like me to start holding my breath now?

Also, the manufacturer of the product, USA Tankless Water Heater, Inc. of Miami, FL is also a SCAM. Their corporate status is INACTIVE according to the FL Dept of State.

CAVEAT EMPTOR... DO NOT BUY ANYTHING FROM THESE COMPANIES!