Richard K.

I was shopping around for a Walkera V120D02S, found all the best deals, and while tmart wasn't the best deal ($229.99), but they were offering 24 hour shipping from a US Warehouse, so I thought perfect! Worth the extra $15... (Amain.com had the next best deal).

I ordered it on February 27th, and here I am on March 5th and it still hasn't been picked up by the shipping carrier, hell I didn't even get my tracking number until yesterday.

The first time I contacted their Live Support (3 days after purchase) they said there was a problem with my payment, despite their own website saying the payment had been successfully processed, and Paypal verifying that. They wanted me to send a picture of my credit card to confirm, NO FKN WAY.

Finally they were convinced I had paid for the item and blamed it on a "computer delay" and they said my item would ship that day... The next day I check and surprise surprise it's still not shipped, I enter Live Support once again, this time I am told it will ship within 12 hours (it was 7PM at the time) and I specifically asked if they meant by 7AM EDT and they said yes. Woke up the next day and checked (it was 7:45AM) and still not shipped! This time I'm livid, I contact Live Support again and this time they give me a tracking number with zero explanation on why my order has been delayed so long. I have had the tracking number for over 30 hours and still it hasn't been picked up by the shipper (FedEx).

Terrible shipping service... It's like they don't even care... At least Banggood ships within 24 hours!

Ordered a V911-Pro for my son, it arrived missing the two LIPO batteries that were supposed to come with it. Worse yet, when I borrowed batteries from a friend to test it out, I discovered the helicopter doesn't bind to the transmitter, not at all.

After a handful of emails I finally get a reply, only to be told to check in the charge port and battery compartment of the controller for the missing batteries... Are you f-in kidding me? First of all, the charge port (which holds the charge cable) can't even fit ONE battery, let alone both of them, and secondly, they knew I tested the controller, so OBVIOUSLY I had to open the battery compartment to install the AA batteries, so I think I would have noticed the missing LIPOs in there which by the way wouldn't fit either (the batteries are too tall).

They either think I'm an idiot, or they are stalling or both. Now they want me to make a video to prove the controller and helicopter don't bind. I'm half expecting them to ask me to break apart the styrofoam packaging to see if the batteries are embedded inside (like you wouldn't be able to tell).

Banggood is like any other Chinese store, hit and miss, mostly miss.