Richard J.

If my experience is typical, I doubt I will use CheapOair again.

I booked a ticket via CheapO. I was told to expect an email with my ticketing info, at which point I could select a seat. The site also explained that, until I received this confirmation email, the price was not guaranteed, and could rise. This important email was to be expected in about 30 minutes. It is now 6 hours later, and still no email.

I first "chatted" on line with a CheapO rep who told me the delay was because my credit card company had not yet authorized the charge. While the rep waited, I called my card company and they told me: (1) CheapO had not requested authorization; (2) any such request would be granted because my card was good for that amount; and (3) I could give CheapO the card company's customer service phone number and they would immediately authorize the charge. 5 hours later, my card company still had not been contacted by CheapO.

I tried to resolve this over the phone, but got nowhere. I have been on hold as I write this for 65 minutes and counting. The recorded message says to use their online chat or email functions. I tried to start a chat, but was told no one was available to chat and I should try another time. I tried to send an email, but the "submit" button did not work.

6 hours after booking my ticket, I still can't select my seats, and can't be sure I even have a ticket. In the meantime, prices may have risen, and I may have lost opportunities on other sites for cheaper fares.

FOLLOW UP: If finally received my confirmation email -- 8 hours after making my booking. The price was as advertised. In the meantime, I was able to speak to a CheapO rep who helped me with seat assignment -- for a price. He told me that if I paid $14.95, I would be allowed to choose my seats. If I didn't pay that amount, I would have to wait until 24 hours before my travel date. So I paid the money and chose my seats. When I received my ticketing email from CheapO, the message said that I could choose my seats by calling CheapO or using their online seat map. In other words, I didn't have to pay a dime to get what the phone rep charged my $14.95 for. What gives, CheapO? Am I owed a $14.95 refund?