I lost thousands of dollars from Home Away! Stay away! Awful customer service. I rented out my home to someone on Home Away and the person destroyed my home, broke every piece of furniture, and stole every valuable electronic. Then, the next day, I found out that Home Away failed to even take payment for the rental, failed to notify me that they didn't take payment, nor the required security depost. Also, they didn't save the credit card for the guy, they didn't have any information on how to trace him, and basically said, "Go to Hell" when I asked on what to approach. I'm taking them to small claims court and I filed a police report says they are aiding in grand larceny. Worst experience ever.