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Richard C.

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1 Review by Richard

Booking.com

  • Booking.com

“Poor customer service”
1/17/16

Booked into a hotel in Santiago Chile with very poor/no internet that they could not fix. Contacted Booking.com before moving to another property who told me they would take care of everything with the property and process the refund. Booking.com blames the property and takes no responsibility. I was offered half of the cost as a refund and the whole process took weeks to resolve.

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