Riane B.’s Reviews of DressLink & more

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Women's Clothing

“Not Helpful and not good customer service”

11/6/15

I bought some items on the 29th of October and i went to pay for it but when i did it said email error so i tried a further 2 times and they charged me an extra two times. I then spoke to a girl called Lori who said that it was a bug in the system and that i would get a refund within 3 working days. Its now been over a week and they are now saying that i haven't paid for the 2 extra orders but have sent them to me. I went to my bank to get a bank statement to prove that they have charged me an extra two times. I have emailed them saying i want my refund back and also emailed them a picture of my bank statement showing that they have charged me an extra 2 times. But they they still won't give me my refund. They are not helpful. I have proof that they charged me an extra two times yet i still don't get a refund and haven't received any of the products. DO NOT BUY FROM THEM!

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Thank you

Sunny L. – DressLink Rep Over a year old

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!