Rhonda P.

First and last time! I will never use airbnb again. We were scammed with an apartment we thought we were renting in New York. It was extremely dirty and not as described. Airbnb does not appear to screen their host homes. Our host accused me of lying and taking photos of the room after we dirtied it ourselves. Airbnb worked with me as I tried to get a full refund but in the end they got the final say and only gave us part of our money back. It cost us over $400.00 to stay one night in a tiny room with only room for three and we rented for four. Two of us had to sleep on the floor as the bunk bed was not safe to sleep under nor was it accessible as it was so close to the wall. We could have stayed in a nice hotel for that price. There were many inconveniences including key issues which ended up keeping us locked out of our room and having to walk to an off site place to sort it out. We contacted Airbnb with full details of our experience and photos and still were sadly ripped off. I'm sure there are great hosts and those are what get the great reviews but renters beware because Airbnb does not have strict or hgh standards regarding who can host.