I been a zulily customer since 2013. I buy all my daughters dresses and shoes from them.Ive had to deal with customer service once for a shirt i was unhappy with, they sent me a new one no questions asked and they let me keep the other one (no charge)I love zulily because a lot of the dresses and shoes i get from them i can't find here and my daughter gets compliments all the time, especially on her shoes. I have no complaints with zulily, yes it takes awhile to receive your goods(about 6 weeks)so don't order something that you will need before that time. Dont listen to all the bad reviews you read on line, theres always going to be complainers. Judge for yourself. I give zulily 5 stars.