Rhonda D.

If there was a way to give this site zero stars I would. I wish I had read the other reviews before I used this website. As with many others, when we arrived there was no reservation or room for us despite having a "confirmed reservation" that was fully paid. It was 1130 at night when we arrived. After three hours on the phone with customer service with someone in the Philippines we were sent to an office Plaza believing it was another hotel. We ended up finding a place to stay for the night on our own at 3:30 in the morning. I fully expected them to have a full solution for the issue the following morning. They absolutely had no intention of following up or fixing the problem. It took another two hours the following morning to even begin to get some sort of resolution. In a true stroke of irony, the acted like they were doing me a favor getting me a place to stay. I will never ever use this website again. The customer service was absolutely horrific.