Rhonda B.

I ordered a vehicle report and following the payment information, was not able to access the information. The site timed out on my sign-in on seven separate occasions. Each time I attempted to access the report I paid for, I was redirected to a screen that stated my report was complete, but would be ready to view in less than five minutes... even up to thirty minutes after my initial order. I contacted the online representative and was immediately asked for my name and the VIN of the vehicle I was investigating. I was re-directed to the Customer Service Specialist, Andrew Thompson - who sent the report to me via email as a pdf attachment.

Overall, I am (just barely) satisfied with the product. However, the process is broken, and results I can get instantly on another website took over 30 minutes of my time. This company needs to invest in a more efficient system if they intend to keep a satisfied customer and client base.