Rhiannon M.’s Reviews of NoMoreRack & more

Rhiannon's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

78

Contributor Level

Total Points

NoMoreRack

Discount Shopping

“I ordered a tablet on Dec 2 for my son for Christmas”

12/28/13

I ordered a tablet on Dec 2 for my son for Christmas. It was supposed to be red. I thought that ordering that early would give me plenty of time to have it wrapped and ready for my little boy on Christmas. It came on Christmas eve after 3, & when I opened it up, it was hot pink. My 9 year old didn't have a big present because of nomorerack. I sent an email explaining the situation and staying how I didn't have extra money because I'm a single mom & that dampered my baby's Christmas. They barely responded today and the email didn't even address the real issue. This has been the worst experience I have ever had internet shopping. The customer service didn't care one bit that their company ruined my son's Christmas. I am beyond disappointed.

Comments (0)
557K Views

Helpful (3)

Thank you

Vincent D. – NoMoreRack Rep Over a year old

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.