RHE D.

DO NOT BUY FROM THIS COMPANY

I ordered on the 04/Oct/13 expecting my order to arrive between 7-25 days as stated on the website when delivering to the UK, a month later and no order sent, after numerous emails asking when my order will be sent and for a tracking number, i was being told my order will be shipped in two days with every email yet no tracking number sent, i finally called up customer services to find out what's going on, they told they will ship today 03/Nov/13, when i am asking how long before i receive my order as these were Christmas presents, she tells me that she cannot guarantee my order will arrive on time so it is best that they just refund me my money, so i ask what about fast tracking my order with express delivery as it's not my fault why they are delivering late, she tells me no they can't do that otherwise they will have to change the order and the process will have to start all over again!
After complaining and explaining what their website promises on delivery times she then tells me fine they will send my order out to me... even tho she just told me 5 mins before she already cancelled it, i just said you know what give me back my money because i don't trust your company and your customer service is poor, better get out while i can. If i don't see my money in 3-5 working days i will go to Paypal and open a dispute.
Buy cheap you by twice... when will i learn *sigh*
My money better come into my account... because i have not received a confirmation email telling my order is cancelled or my money being refunded yet...
Never again