Reyna Y.

My account was accessed by someone, who clearly gave them a different name, not my name, a different one, they canceled my account and now I have been waiting 10 days as of today, for someone to $#*!ing tell me, how it is that this could have happened. I work at customer service, for a different company, but I'm pretty sure all customer service policy is the same: customer VERIFICATION! If someone did call, with a different name, why the hell would you give them access to my account, much less permission to cancel it. Never would have known, if it weren't for the email that was sent to me. When I had this, it was a great deal, but now your puttin my credit and my identity at risk here! This is totally unacceptable! And if they don't tell me how it is that this happened, I'm going to get a lawyer involved, there is no reason for me to have to wait for a supervisor to get involved, it's just not!