I ordered several outfits for my children in July and they arrived within a couple of weeks. To my dismay, only a few of the outfits actually fit as they should have. I measured as the site stated. All other outfits (maybe 10) where too short. Some spandex leggings were actually stuck together and the color had came off onto the other legs so were blotchy and no longer blue. Anyways I had to send back the most economical way and had to pay for myself (this cost $108 and took over 1 month) for light in the box to receive. Finally get word that light in the box receives it and will refund my money but they forget that they have to refund my shipping costs. I have to send emails to remind them this. Set up a paypal account for the shipping refund which I did receive after 3 weeks. But still haven't received the rest of my $300 refund after continuously being told to wait another 25 days again and again.
Too many emails, too much time wasted, not good product, no phone number to contact, still haven't received my money, not a good review
Dear Resa,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.
Sincerely,
Lightinthebox