This is my first time ordering pet food online. I did review this company on another site but I feel I must spread the word. This company is awesome! I placed my order on Tuesday and the food was delivered on Wednesday. Needless to say cats being who they are did not like the brand of food that I ordered two cases of. I chatted with their customer service and was told to donate the cat food to a shelter instead of sending it back. They credited my account and of course I ordered two more cases of food (different brand) and Chewy is sending the food free of shipping charges. Love it!