Renna K.

HomeAway and VRBO claim to have the best exposure... but their individual customer service is really NON-EXISTENT! YOU CANNOT TALK TO ANYONE WITH AUTHORITY, thus you get 'PAT' answers to the issues that are affecting your listings. Our issues started when we realized that the calendars that we use through them were set up with last year's dates. We finally found a number for customer service and filed a concern. A couple of days later we received an e-mail saying that others were having the same issue: "I appreciate you taking the time to let us know about the issue you are experiencing. This is a known issue that a small number of users are experiencing with the site, and it should be fixed in a future update. I have assigned your issue to one of our technical support agents who will notify you via email as soon as the issue has been resolved."... AND IT SHOULD BE FIXED IN A FUTURE UPDATE? Are you kidding me now? This has been an issue for a long while already. I called yesterday and spoke to a young man who assured me a supervisor would call me yesterday NO ONE called... I called again today and was told that there was no supervisor on hand (I WAS TOLD THERE WERE NO SUPERVISORS ON SITE) I was on the contact list; however, it could be days or even weeks before anyone would get a hold of us. I was told a lot of other customers have issues and that they are ahead of me. So I guess we're in line, but our summer rental session may be over before they even get to us. This is an expensive service and we have several properties. It's wrong when a company gets so big it is your best venue for advertising, but because they are so big, they know you don't really have any other choices... SO! They've got you! Somethings wrong with this picture! If I ran my business this way I wouldn't be doing business, because people would find other companies. SINCE VRBO and HOME AWAY merged their CUSTOMER SERVICE RANKS A HUGE "MINUS 0". Customers are confused by the calendars and we have already lost business because of them... and we're talking major money THEY MAY BE THE BIG GUYS IN TOWN, BUT WE ARE TIRED OF THE TOTAL LACK OF CUSTOMER SERVICE! INDIVIDUALS AND MANAGEMENT COMPANIES ARE PAYING VRBO AND HOME AWAY MORE AND MORE AND GETTING LESS THAN NOTHING