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The items are cute, sure. But don't let ANYTHING be wrong with your order because their customer service is HORRID. ABSOLUTELY AWFUL. I'd rather be forced to shop at WalMart for my fashion items than ever deal with these people again. Service is a lost industry people - sometimes a great deal really isn't worth it.
Tip for consumers:
DON'T DO IT
Rene P.'s review of Groupon earned 2 Very Helpful votes
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Hi Rene,
Thanks so much for giving us your feedback here on SiteJabber. You should have received a phone call and email from on our the supervisors on our Customer Service team. She reached out to explain what happened and why we aren't able to reroute the package. I'm really sorry that UPS provided you with incorrect information.
The reason that the package couldn't be rerouted is due to the shipping method used, which is not straight UPS. We used the UPS SurePost shipping method which means that that package starts off with UPS and is then transferred to the USPS. You can view our FAQ on this shipping method here: http://support.ideeli.com/app/answers/detail/a_id/175. Since the USPS already has the address information in their system, we are unable to make the requested changes and apologize for that inconvenience. We'll be happy to return the package to you at the corrected address once it is returned to us, or I can process it for a full refund to your credit card.
I am sorry to hear that you didn't feel that the service you received was satisfactory and I've spoke with the agent you worked with to ensure he can better explain why the request could not be met. I'm happy to help you further with this issue and you can send me a message or reply back to the supervisor who reached out to you with her contact information. I look forward to helping resolve this issue and thank you for being a part of Ideel.
Best,
Jason Faria
Director, Ideel Customer Service